Return & Refund Policy

Store Website: https://laylagregory.top/
Business Operator: Lupita Alvizo
Last Updated: November 3, 2026

We are committed to providing a transparent and convenient shopping experience. We offer a 30-day return and exchange policy with free return and exchange shipping for eligible products.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days after receiving their order.

To request a return, please contact our customer service team within 30 days of the delivery date.

2. Return Eligibility

For standard returns, the following conditions apply:

• Items must be unused, unworn, and in their original condition.

• Original product tags, packaging, and accessories should be included where applicable.

• Proof of purchase or a valid order number is required.

• The return request must be submitted within 30 calendar days after delivery.

These conditions do not restrict statutory consumer rights relating to defective, damaged, or incorrectly supplied products.

3. Free Return Shipping

We cover return shipping costs for eligible returns, including change-of-mind returns submitted within the 30-day return period.

Customers will not be required to pay standard return shipping fees when following our approved return instructions.

Our customer service team will arrange a prepaid return shipping label or another seller-paid return shipping method.

Please contact us before returning any merchandise.

4. How to Request a Return

To begin a return:

1. Email LaylaGregory1175@outlook.com.

2. Provide your order number and the reason for your return.

3. Our customer service team will review your request and confirm eligibility.

4. We will provide the approved return address and shipping instructions.

5. Return the item using the approved shipping method.

6. After receiving and inspecting the merchandise, we will notify you of the refund decision.

Please do not send merchandise to an unconfirmed return address.

5. Return Location

Customer orders are shipped from fulfillment locations within the United States.

The designated return address will be provided by our customer service team.

Our business contact address is not automatically a return address.

We cover approved shipping costs for eligible returns.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate resolution, including a replacement, return, or refund, in accordance with applicable consumer protection laws.

We cover approved shipping costs associated with resolving damaged, defective, or incorrectly supplied merchandise.

7. Refund Processing Time

Once we receive and inspect your returned merchandise, we will notify you whether your refund has been approved.

Approved refunds will be initiated to the original payment method within 5 business days after the returned item has been received and successfully inspected.

Business days exclude weekends and applicable public holidays.

Your bank or payment provider may require additional processing time for the refunded amount to appear in your account.

8. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

If the original payment method is no longer available, please contact our customer service team.

Alternative arrangements, if necessary, will be handled in accordance with applicable law and payment provider requirements.

9. 30-Day Exchange Policy

Eligible exchange requests may be submitted within 30 calendar days after delivery.

For standard exchanges:

• The original product must be unused, unworn, and in its original condition.

• Original tags, packaging, and accessories should be included where applicable.

• A valid order number or proof of purchase is required.

• The requested replacement item must be available.

Exchanges are subject to product availability.

Free Exchange Shipping

We cover approved shipping costs for eligible exchanges, including return shipping for the original merchandise and shipping for the approved replacement.

To request an exchange, contact LaylaGregory1175@outlook.com with your order number and requested replacement item.

If the requested replacement is unavailable, we will discuss available alternatives, including an eligible return and refund.

Any applicable difference in product price will be disclosed and agreed upon before an exchange is processed.

10. Order Cancellation Policy

Before Shipment

Customers may cancel their orders free of charge before shipment.

To request cancellation, please contact our customer service team as soon as possible.

If the order has not been shipped, we will cancel the order and initiate a full refund to the original payment method.

No cancellation fee applies before shipment.

After Shipment

Once an order has been shipped, it cannot be canceled through the pre-shipment cancellation process.

After delivery, customers may request an eligible return within 30 calendar days in accordance with this policy.

Applicable statutory cancellation and consumer rights remain unaffected.

11. Contact Information

Business Operator: Lupita Alvizo

Business Contact Address:
3934 Glenhaven Cir
Garland, TX 75042
United States

Customer Service Email: LaylaGregory1175@outlook.com

Phone: +1 559-944-3888

Website: https://laylagregory.top/

Thank you for shopping with us.